Refund & Return Policy

At Hygeia Fresh, we take great care in preparing and packing every product with the highest standards of hygiene and quality. As our products are food items, they are non-returnable once delivered. However, your satisfaction is important to us.

You may request a replacement or refund if:

• You received the wrong product.

• The product was damaged during transit.

• The product arrived in an unfit or spoiled condition.

• The product is missing from your order.

Please contact us within 24 hours of delivery and share:

• Your Order Number

• Clear photos of the product and packaging

• An unboxing video (recommended for damaged or incorrect items)

Requests received after 24 hours may not be eligible for replacement or refund due to the perishable nature of our products.

If your refund request is approved:

• Refunds will be processed to the original payment method.

• Refunds are usually completed within 5–7 business days, depending on your bank or payment provider.